7 Ways to Fortify Your Business Model

7 Ways to Fortify Your Business Model

As North America begins the process of emerging from the COVID-19 recovery, business will be conducted much differently than before. Many entrepreneurs and owners of businesses that have been particularly hard hit will be asking: how can we ensure that our business...
Customer Experience (CX) is an Ever-Evolving Journey

Customer Experience (CX) is an Ever-Evolving Journey

Everything about the customer is changing including their motivations, connections, and expectations.  There has never been more volatility in recent times, so in order to respond to these changes, companies need to reach out, listen and respond in an agile...
Tired of Being Micromanaged? (Here’s 5 Ideas You Can Try)

Tired of Being Micromanaged? (Here’s 5 Ideas You Can Try)

In many organizations or project teams, it’s common for people to complain about being micromanaged. In other words, they resent the level of supervision given by their manager. Micromanaging can express itself in different ways. The manager might double-check the...
How 2 Essential Questions Unlock SMB Sales in 4 Segments

How 2 Essential Questions Unlock SMB Sales in 4 Segments

Large enterprises spend a lot of time selling to other large enterprises. It makes sense. After all, bigger firms understand each other, and they’re used to setting and spending correspondingly large budgets. Every so often, however, a large enterprise sours a bit on...