OCI had experienced a lackluster relationship with their previous ERP partner. VistaVu stepped in and committed to a strong customer experience. As legacy issues were resolved and new opportunities for system usage were implemented, OCI was able to “turn around” their failed attempts at a fully integrated system.
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Since streamlining their business with VistaVu, SWWC has seen increased customer satisfaction and been able to obtain information faster without causing any significant, long-term adverse impact on their overall customer service operations.
The VistaVu team designed, built, and integrated nine mobile forms to service these utilities’ specific needs.
With VistaVu’s solution implementation, a utilities company saw a 50% reduction in paper correspondence pieces and 12% savings in printing costs.
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