SEF needed to consolidate data & applications from different business units into a single system with field service capabilities, but was also looking for a partner for continuous innovation. VistaVu provides SEF with SAP Business ByDesign (ERP), FieldVu (FSM), Automation, and IIoT solutions while continuing to work with them to “co-innovate” new solutions for their business needs.
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Since streamlining their business with VistaVu, SWWC has seen increased customer satisfaction and been able to obtain information faster without causing any significant, long-term adverse impact on their overall customer service operations.
The VistaVu team designed, built, and integrated nine mobile forms to service these utilities’ specific needs.
With VistaVu’s solution implementation, a utilities company saw a 50% reduction in paper correspondence pieces and 12% savings in printing costs.
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